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Topics: Hospital departments, Organisation structures, Motivation, Patient data, Customer service, Business ethics, Recruitment, Communication, Quality
can deal with longer (500 words) academic texts, taking account of the register and suitability of language
can use a range of numbers and statistical terminology, presenting these to a small audience in a structured fashion
are able to give appraisal, praising, criticising, offering advice
are familiar with and can use a range of telephone call conventions
can write and understand brief emails suitable for the healthcare management context
can arrange appointments and meetings, preparing agenda and minutes for the latter
appreciate the importance of teamwork, understanding their own team role preferences and those of others, assessing and giving constructive criticism of these
understand the importance of small talk and can use a range of topics to maintain a limited period of conversation
are familiar with the conventions of brainstorming and able to use them
can organise the recording of key terminology for later retrieval
monitor and appreciate their own and others´ progress in learning
monitor their own learning preferences (e.g. alone or in groups)
appreciate the value of peer teaching
